Privacy Policy

1. Who We Are

LyntCube ("LyntCube", "we", "us", "our") is an AI-powered real estate management platform headquartered in Berlin, Germany. Our contact address is [email protected]. As a company established in Germany, we are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and all applicable data protection legislation.

2. Data We Collect

We collect and process the following categories of personal data:

• Account data: name, email address, company name, and role when you register or book a demo.
• Usage data: pages visited, features used, session duration, and interaction events within the platform.
• Communication data: emails, messages, and support requests you send to us.
• Technical data: IP address, browser type, device identifiers, and cookies necessary for the platform to function.
• Property data: tenant records, maintenance logs, and financial data that you upload or generate while using the platform (processed as a data processor on your behalf).

3. How We Use Your Data

• To provide and operate the LyntCube platform.
• To respond to enquiries and provide customer support.
• To send product updates and marketing communications (with your consent, which you may withdraw at any time).
• To comply with legal obligations and prevent fraud or abuse.
• To improve our services through aggregated, anonymised analytics.

4. Legal Basis for Processing (GDPR / BDSG)

• Contract (Art. 6(1)(b) GDPR): processing necessary to deliver our platform services to you.
• Legitimate interests (Art. 6(1)(f) GDPR): platform security, analytics, and service improvement.
• Consent (Art. 6(1)(a) GDPR): marketing communications and non-essential cookies.
• Legal obligation (Art. 6(1)(c) GDPR): compliance with applicable law.

5. AI Training

LyntCube does not use your data or content to train AI models, and we do not permit third-party AI crawlers to use our website content for training purposes. Our HTTP headers include Content-Signal: ai-train=no to enforce this.

6. Data Sharing

We do not sell your personal data. We share data only with:

• Service providers who process data on our behalf (hosting, analytics, payment processing) under data processing agreements.
• Integration partners (Xero, Slack, Stripe, etc.) only when you explicitly connect those integrations.
• Law enforcement or regulatory authorities where required by law.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Account data is deleted within 90 days of account closure unless legal obligations require longer retention.

8. Your Rights

Under GDPR and BDSG, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten") where applicable.
• Restrict or object to processing.
• Data portability in a machine-readable format.
• Withdraw consent for marketing at any time without affecting prior processing.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

9. Cookies

We use SimpleAnalytics for privacy-friendly, cookieless website analytics. No personally identifiable data is collected via analytics. We do not use advertising or tracking cookies.

10. Contact & Supervisory Authority

For any privacy-related questions, contact us at [email protected]. As we are established in Berlin, our lead supervisory authority is the Berliner Beauftragte für Datenschutz und Informationsfreiheit (BlnBDI). If you believe we have not handled your data lawfully, you have the right to lodge a complaint with the BlnBDI or your local EU data protection authority.